Reference

server thailand Privacy Policy: What We Collect and Why

This Privacy Policy covers every piece of information server thailand collects when you open an account, complete phone verification, or process a deposit through DANA, OVO, GoPay, or…

Account data protectedDANA & QRIS transaction records securedPhone verification data handled carefullyCookie usage disclosedData retention timelines stated
server thailand server thailand Privacy Policy: What We Collect and Why
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy Rights

Team online

Live Chat

Our live chat channel is available 24 hours a day, 7 days a week. You can raise a data access request, correction request, or deletion request directly through the chat window in your account dashboard.

Email Support

Send your written privacy request to our support email address found in the account settings page. We aim to acknowledge all data-related emails within 24 hours and resolve within 7 business days.

Account Help Centre

Navigate to Account Settings, then Privacy, to submit an in-platform data request form. This path also lets you review what personal details we currently hold against your registered profile.

DATA HANDLING STANDARDS

Six Ways We Protect Your Personal Information

From the moment you complete phone verification to every QRIS transaction you make, our data handling follows a consistent set of practices designed to keep your account details secure and your rights…

Encrypted Account Storage

All account credentials, including your phone number and payment method selections such as DANA or OVO, are stored using encryption at rest so raw data is never accessible in plain text.

Cookie Disclosure

We use session cookies to keep you logged into your account and analytics cookies to understand which lobby sections — such as Aviator or Fishing God rooms — are accessed most. You can manage cookie preferences in your browser settings.

Transaction Record Retention

Deposit and withdrawal records tied to GoPay, QRIS, or bank transfer via Mandiri are retained for the period required by financial compliance rules, then securely deleted from active systems.

Third-Party Processor Rules

Payment processors handling your DANA or BCA virtual account transfers receive only the data necessary to complete the transaction. We contractually prohibit them from using your data for any other purpose.

Data Access Requests

You have the right to request a copy of the personal data we hold about your account at any time. Submit the request through Account Settings or via live chat, and we will deliver a summary within 7 business days.

Account Deletion Process

If you choose to close your account, we will remove personally identifiable information from active databases within 30 days, subject to any retention obligations under applicable financial regulation where local law permits.

Frequently Asked Questions About Our Privacy Policy

Below are the questions we receive most often about how server thailand handles personal data, cookies, and account information for Indonesia. If your question is not covered here, reach us through live chat or the in-account privacy form.

We collect your name, phone number used in verification, email address, and the payment method you choose — DANA, OVO, GoPay, QRIS or bank transfer. Device type and session IP are also logged to secure your account.

We share transaction data only with the payment processor completing your deposit or withdrawal. That processor is contractually barred from using your DANA or OVO details for any purpose beyond processing your specific transaction.

Active account data is retained while your account remains open. Payment records tied to GoPay, QRIS or bank transfer via BRI are kept for the period required under applicable financial regulations, then scheduled for secure deletion.

Go to Account Settings, select Privacy, and submit a data access request form. Alternatively, contact us via live chat available 24/7. We aim to deliver your data summary within 7 business days of receiving the request.

We use session cookies for account login continuity and analytics cookies to understand lobby activity — for example, how often Fishing God or Aviator sections are visited. You can disable non-essential cookies through your browser settings at any time.

Yes. This policy covers all account holders accessing our platform, including those using local wallets such as DANA and QRIS. Whether the full service is available to you depends on local law in your specific location within Indonesia.

Submit a deletion request via the Account Settings privacy form or contact live chat. We will remove identifiable data from active systems within 30 days, subject to any retention obligations where local law permits us to do otherwise.